![]() If there's a problem with your password, see How to reset your Microsoft account password. If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how to help protect your Microsoft account from fraudulent activity. To cancel a purchase, see Cancel an order or pre-order from Microsoft Store.įor unrecognized purchases, find out what you can do about unexpected charges from Microsoft. ![]() To cancel any Microsoft subscription, see How to cancel your Microsoft subscription (includes Xbox Live or Microsoft 365). Need help with billing, refunds, or account security? Here's where you can learn more: Scroll right and select Ask for my passkey to make purchases. ![]() Select Change my sign-in & security preferences. Press the Xbox button on the controller to open the guide, then select System > Settings > Account > Sign-in, security & passkey. To help protect your account, you may be asked to enter your password. To require a password for purchases using Xbox One: To help prevent unauthorized purchases from your console, you can set it to ask for the password every time you buy something. You can also use a PC or mobile device with Windows 10 to require a password for purchases.
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